This Fulfillment Policy outlines how Ecommova processes and fulfills customer orders. By placing an order through our website, you acknowledge and agree to the following terms.

1. Order Processing

• Design Requirements: All orders must be submitted with complete and accurate design files. Ecommova is not responsible for errors resulting from incorrect artwork provided by customers.
• Confirmation Timeline: Orders are reviewed and confirmed within 24–48 hours (excluding weekends).
• Modifications/Cancellations: Orders cannot be changed or canceled once production begins.

2. Production Timeline

• Standard Time: Production takes 3–7 business days, depending on design and item type.
• Peak Periods: May add 3–5 business days.
• Quality Control: Each item is inspected before shipping to meet Ecommova’s standards.

3. Shipping & Delivery

• Estimated Delivery:
  • USA: 7–15 business days
  • Canada & Europe: 10–20 business days
  • Other countries: 15–25 business days
• Tracking: Sent via email once shipped.
• Delays: Ecommova is not responsible for customs or carrier delays.

4. Return & Replacement

• No Return: All items are made-to-order and non-refundable for buyer’s remorse or incorrect sizes.
• Free Replacement: Offered for damaged items, wrong orders, or lost shipments.
• Claim Time: Submit within 7 days of delivery with photo evidence.

5. Customer Support

For support, please email us at:
📧 support@ecommova.com
Working hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+7)

6. Final Notes

Ecommova reserves the right to update this policy at any time. Please refer to this page for the latest version.